Privacy Policy

Purpose of Collecting Personal Data

To provide platform services to Users, Quell Markstead collects certain personal information for the purposes outlined below. This information will be used only for those stated purposes and not for any other reason. If the purpose of use changes, appropriate steps, such as notifying Users or obtaining additional consent as required by applicable laws, will be taken.

Account Registration and Administration

User identification, customer verification (Quell Markstead), user information management, and notification delivery

Account closure through non-face-to-face authentication, including resetting contact details such as phone numbers and email addresses

Supply of Goods or Services

Confirmation of digital asset trading relationship

Inheritance and transfer administration

End-to-end management of digital asset trading relationships, including setting up, maintaining, and ending services

Prevent unauthorized use

Analysis of usage statistics to provide new and tailored services

Ongoing improvement and enhancement of platform services

Event Details and Promotions

Providing information on various events and promotional offers

Handling Complaints

Verifying complainants' identities and complaint details

Contacting users to gather information and notify them of processing results

Resolving transaction errors and damages

AML/CTF & Legal Reviews

Verifying complainants’ identities and complaint details

Cooperation with law enforcement agencies during investigations.

Terminology

For the purposes of this agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform are referred to as 'you', 'your', or 'User'. Both 'we' and 'you' are collectively referred to as 'both parties' and individually as 'a/one party'.

Processing and Storage Period of Personal Information

We will process and retain your personal information for as long as required by law or for the period agreed at the time we collected the information from you.

Cooperation with law enforcement authorities during investigations.

In general, your personal information will be retained for 1.5 years after you delete your account or if your account is deactivated for misuse. This gives time for any reviews by financial institutions or investigations by authorities. If no reviews or investigations take place, we will completely delete your data after this period.

If there is an active investigation concerning a legal violation, we will keep your information until the investigation is complete.

If there is any unpaid debt or credit linked to your use of our services, your information will be retained until the debt is settled.

Scope of Application

This Agreement applies to all Users trading on the Quell Markstead Global website and mobile app (the 'Platform'). Users are required to comply with the terms and conditions set out in this Agreement, in line with applicable laws and regulations on personal information and data protection in the User's country or region.

Invocation

Any reference in this Agreement to codes, statutory decrees, or administrative regulations means the latest amended version, whether the amendment took place before or after the Agreement was signed.

Headings

The headings in this Agreement are for convenience only and should not be relied on when interpreting the terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer to those contained in this Agreement.

Use of the Term Include

In this Agreement, the term 'include' is always meant to mean 'include but not limited to,' unless otherwise specified.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activities while they use the Platform and collect different types of information, including but not limited to IP addresses, geographic locations, and other relevant data. For example, we may use video (including audio) recordings for identity verification of P2P merchants and as evidence in P2P order disputes. In addition, facial video (including audio) information may be used for Quell Markstead identity verification on third-party platforms.

Limitation of Liability

While the Platform uses technical and security measures to protect your information, we cannot guarantee that data transmitted over the internet is 100% secure. Therefore, we do not make any guarantees about the security of the personal information you provide, and we cannot be held liable for any loss or damage resulting from unauthorized access to your personal data.

Updates to this Agreement

We may update this Agreement at any time. If we make changes to the Privacy Policy, we will notify you by posting the updates, including the new effective date and details of the changes. In some cases, we may also send you a direct notice. Please review the Privacy Policy regularly. If you continue to use the Platform after the changes take effect, it means you accept the updated terms.

Official Announcements

We will issue official announcements only through the valid contact details you have provided or by posting them directly on the Platform. We are not liable for any losses resulting from reliance on information obtained through other means.